Delivery Policy

Effective Date: 5 April, 2026
Website: Seroraboutique
Website URL: https://seroraboutique.com/
Company: SERORA BOUTIQUE LTD
Company Number: 17040935
Registered Office: 25 Effie Road, London, United Kingdom, SW6 1EL
Email: [email protected] 

1. General Information

This Delivery Policy explains how Seroraboutique processes, ships, and delivers orders placed through our Website.

We aim to dispatch and deliver orders within the estimated timeframes shown below. However, all delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery availability may vary depending on the destination country, courier service, public holidays, customs procedures, and other external factors beyond our reasonable control.

2. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Once your order is placed, you will receive an initial confirmation email together with your purchase invoice. This email confirms that we have received your order, but it does not yet mean that your order has been accepted or dispatched.

After your order has been reviewed and processed, you will receive a second email confirming that your order has been accepted and shipped.

Orders are generally processed on working days only. Orders placed on weekends or public holidays will be processed on the next available working day.

3. Delivery Rates and Estimated Delivery Times

Shipping rates are shown in euros (EUR). If you are paying in another currency, the final converted amount will be displayed during checkout based on your selected payment method.

4. Shipping Currency

All shipping prices on the Website are displayed in EUR.

If your payment method is set to a different currency, the final converted amount will be shown during checkout or by your payment provider at the time of payment.

We are not responsible for exchange rate fluctuations or additional fees applied by your bank, card issuer, or payment provider.

5. Delivery Timeframes

Estimated delivery times begin once the order has been dispatched, not when it is placed.

Working days mean Monday to Friday, excluding public holidays.

Please note that delivery times may be affected by:

• high order volumes;
• courier delays;
• severe weather conditions;
• public holidays;
• customs inspections or border controls;
• incomplete or inaccurate delivery information;
• other events beyond our reasonable control.

Seroraboutique is not liable for delivery delays caused by third-party couriers, customs authorities, or circumstances outside our control.

6. Customs Duties, Import Taxes, and Local Fees

International shipments may be subject to customs duties, import taxes, or other local clearance fees depending on the laws and regulations of the destination country.

Such charges are not included in the product price or shipping fee and must be paid by the customer, unless we clearly state otherwise.

Orders delivered within the European Economic Area (EEA) are generally not subject to customs duties or import taxes.

For shipments to the United Kingdom (UK), any applicable customs duties, import taxes, or customs clearance fees will be covered by Seroraboutique.

Customers are responsible for reviewing the import requirements and regulations of their destination country before placing an order. Seroraboutique shall not be responsible for delays, additional charges, confiscation, or unsuccessful delivery caused by customs procedures, import restrictions, or local regulations in the destination country.

7. Delivery Address

Customers are solely responsible for ensuring that the shipping address provided at checkout is accurate, complete, and up to date.

We are not responsible for failed deliveries, delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel, we may charge additional shipping fees for re-delivery.

8. Failed Delivery and Unclaimed Parcels

If delivery cannot be completed because:

• the customer was unavailable;
• the delivery address was incorrect or incomplete;
• the parcel was not collected in time;
• the customer refused the shipment without valid legal grounds;

the parcel may be returned to us.

In such cases, additional shipping, return, storage, or administrative costs may be deducted from any eligible refund or charged before re-shipment, to the extent permitted by applicable law.

9. Tracking Information

Where tracking is available, tracking details will be sent to the customer after dispatch.

Please note that tracking updates depend on the relevant courier service and may not always update in real time.

10. Risk and Ownership

Unless otherwise stated in our Terms and Conditions:

• the risk in the goods passes to the customer upon delivery to the address provided in the order;
• ownership of the goods passes only once full payment has been received by us.

11. Delivery Restrictions

We reserve the right to limit, refuse, or cancel delivery to certain destinations if shipping is unavailable, restricted, excessively costly, or prohibited by applicable laws, courier limitations, or customs rules.

If we are unable to deliver to your location after an order has been placed, we will contact you and, where applicable, arrange a suitable solution or refund.

12. Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us at [email protected] as soon as possible.

Where possible, please include:

• your full name;
• order number;
• a description of the issue;
• photographs of the package and goods, if damaged.

We will review the issue and work with you to find an appropriate resolution in accordance with your legal rights and our store policies.

13. Contact Us

If you have any questions regarding delivery, shipping zones, or your order status, please contact us:

SERORA BOUTIQUE LTD
25 Effie Road, London, United Kingdom, SW6 1EL
Email: [email protected]