Terms & Conditions – seroraboutique.com

Effective Date: 5 April, 2026
Website: Seroraboutique
Website URL: https://seroraboutique.com/
Company: SERORA BOUTIQUE LTD
Company Number: 17040935
Registered Office: 25 Effie Road, London, United Kingdom, SW6 1EL
Email: [email protected]

1. Introduction

These Terms and Conditions govern your use of the Seroraboutique website and any purchases made through it. By accessing this Website, placing an order, or otherwise using our services, you agree to be bound by these Terms and Conditions.

Seroraboutique is owned and operated by SERORA BOUTIQUE LTD (“Company”, “Seroraboutique”, “we”, “us”, or “our”). These Terms and Conditions form a legally binding agreement between you and the Company.

If you do not agree with these Terms and Conditions, you must not use this Website or place an order through it.

These Terms and Conditions apply only to purchases made by consumers for personal use. If you are purchasing on behalf of a business, or for resale, separate terms may apply.

2. Eligibility to Use the Website

To place an order through this Website, you must:

have legal capacity to enter into binding contracts;
provide accurate, current, and complete information during checkout or account registration;
use the Website only for lawful purposes.

We reserve the right to refuse service, suspend access, cancel orders, or terminate accounts if we reasonably believe that you have breached these Terms and Conditions, provided false information, engaged in fraudulent activity, or used the Website unlawfully.

3. About Our Products

We sell physical home décor and household goods, including but not limited to decorative items, table accessories, aprons, candles, glasses, and similar products.

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, materials, and other details are presented as accurately as possible. However:

product images are for illustrative purposes only;
colors and textures may vary depending on device display, lighting, photography, and manufacturing variation;
measurements may vary slightly due to manual production or measurement tolerances;
packaging may vary from that shown on the Website;
handmade, artisanal, natural-material, or limited-run products may contain minor variations that are not defects but part of the character of the goods.

Nothing in these Terms affects your statutory rights if goods are faulty, misdescribed, or not as legally required. Under UK consumer law, goods supplied to consumers must generally be of satisfactory quality, fit for purpose, and as described. ity

All products are offered subject to availability. Listing a product on the Website does not guarantee that it is in stock or available for immediate dispatch.

We reserve the right at any time to:

discontinue any product;
limit the quantity of any product available for purchase;
remove or amend product listings;
reject or cancel orders where stock is unavailable, incorrectly listed, or affected by technical error.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative, delay dispatch, or cancel the affected part of the order and issue an appropriate refund.

5. Prices

All prices displayed on the Website are shown in the currency indicated on the Website and include applicable taxes unless otherwise stated.

Delivery charges, customs duties, import taxes, and any other additional fees, where applicable, will be shown during the checkout process before you place your order.

We reserve the right to change prices at any time and without prior notice. However, any such changes will not affect orders that have already been accepted.

If a pricing error occurs, we are not obliged to sell goods at the incorrect price. If we discover an obvious or significant pricing error before acceptance of your order, we may contact you for instructions or cancel the order and issue a refund of any amount paid.

6. Payments

We do not collect or store your full payment card data on our Website. All payments are processed by third-party payment service providers. This means your payment information is submitted directly to the relevant payment processor under that provider’s own terms, conditions, and privacy practices.

By submitting payment information, you represent and warrant that:

you are authorized to use the chosen payment method;
the billing information provided is accurate and complete;
there are sufficient funds or credit available to complete the transaction.

We reserve the right to decline, suspend, or cancel any order if payment is not authorized, is flagged as suspicious, or cannot be completed for any reason.

Your order will not be processed until payment authorization has been received successfully.

7. Order Process and Contract Formation

The display of products on the Website constitutes an invitation to treat and not a binding offer by us to sell goods.

When you place an order through the Website, you are making an offer to purchase the selected goods subject to these Terms and Conditions.

After placing an order, you will receive an email confirming that your order has been received, along with a purchase invoice. This email is only an acknowledgment of your order and payment and does not mean that your order has been accepted.

Once your order has been reviewed and processed, we will send you a second email confirming that the order has been accepted and dispatched. A legally binding contract between you and the Company is formed only when this second email is sent.

We reserve the right to refuse or cancel any order before acceptance, including where:

the goods are unavailable;
payment cannot be processed or has not been successfully authorized;
there is a pricing, description, or technical error on the Website;
we reasonably suspect fraud, misuse, unauthorized resale, or unlawful activity;
shipping restrictions apply;
the order appears unusual, excessive, or commercial in nature.

If we cancel an order after payment has been taken, we will issue a refund for the relevant amount paid.

8. Accounts

We deliver to the locations specified on the Website. Delivery availability may vary depending on destination, product type, carrier restrictions, or external circumstances.

Delivery times shown on the Website are estimates only unless expressly stated otherwise. While we make reasonable efforts to dispatch and deliver within estimated timeframes, delays may occur due to courier issues, customs processing, severe weather, public holidays, supply interruptions, or other factors beyond our reasonable control.

Unless otherwise stated:

risk in the goods passes to you when the goods are delivered to the address you provided;
ownership of the goods passes to you only when we have received payment in full.

You are responsible for providing an accurate and complete delivery address. We are not responsible for losses caused by incorrect shipping details supplied by you.

If delivery fails because you were unavailable, the parcel was unclaimed, or the address was incorrect or incomplete, additional re-delivery or return costs may apply.

For more detailed information regarding shipping methods, delivery timeframes, processing times, and related conditions, please refer to our Delivery Policy available on the Website.

10. Inspection Upon Delivery

You should inspect the goods as soon as reasonably possible after delivery.

If the item arrives damaged, defective, incorrect, or incomplete, you should contact us promptly at [email protected] and provide your order number, a description of the issue, and supporting photographs where possible.

Prompt notification helps us investigate the issue efficiently, but it does not limit your statutory rights.

11. Consumer Right to Cancel

If you are a consumer purchasing goods online, you generally have the legal right to cancel your contract within 14 days after the day you receive the goods, without giving any reason, subject to the exceptions set out below. This right is provided by the Consumer Contracts Regulations. to cancel, you must clearly inform us of your decision to cancel before the cancellation period expires. You may do so by email at [email protected], stating your name, order number, the goods concerned, and your decision to cancel.

After notifying us of cancellation, you must send the goods back within 14 days of telling us you wish to cancel, unless we expressly agree otherwise. Under UK guidance, consumers who cancel within the initial 14-day period generally then have a further 14 days to return the goods. e care of the goods while they are in your possession. We may make a deduction from the refund for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Unless we agree otherwise, you are responsible for the direct cost of returning cancelled goods.

12. Exceptions to the Right to Cancel

Your statutory right to cancel may not apply, or may be lost, in certain cases permitted by law, including where goods are:

made to your specifications or clearly personalized;
liable to deteriorate or expire rapidly;
sealed for health protection or hygiene reasons and become unsealed after delivery;
inseparably mixed with other items after delivery;
otherwise exempt under applicable consumer law.

If any product falls within a cancellation exception, this will be stated on the product page or at checkout where relevant.

Nothing in this clause affects your rights in relation to faulty, damaged, or misdescribed goods.

13. Returns Policy

In addition to your legal rights, returned goods should generally be:

unused, where the return is based on change of mind;
in original packaging where reasonably possible;
complete with any included accessories, inserts, or promotional items;
securely packed for return shipping.

We may refuse a non-statutory discretionary return, or make an appropriate deduction, where returned goods are damaged through improper handling, incomplete, or show signs of use beyond what would be acceptable for ordinary inspection.

14. Faulty, Damaged, Incorrect, or Misdescribed Goods

If the goods you receive are faulty, damaged, not as described, or otherwise not in conformity with the contract, you may have legal remedies under the Consumer Rights Act 2015. Those remedies can include rejection, repair, replacement, price reduction, or refund depending on the circumstances and timing. Statutory consumer rights cannot be excluded or restricted by your website terms. is faulty or incorrect, please contact us at [email protected] with relevant details and evidence. We may ask for photographs, a description of the problem, or return of the goods for inspection before confirming the appropriate remedy.

Where a return is due to our error or a genuine defect, we will normally bear the reasonable return costs or provide an appropriate returns solution.

15. Refunds

Where a refund is due, it will be processed to the original payment method unless otherwise required by law or agreed with you.

You have the right to request a return within 14 days from the date of receiving your order, in accordance with the applicable consumer protection laws.

If you validly cancel your order under the statutory cancellation right, we will refund the price paid for the returned goods and, where required by applicable law, the basic cost of outbound delivery, subject to any lawful deductions.

We may reduce the amount of a refund if:

the goods are returned damaged due to unnecessary handling;
the goods show signs of use beyond what is necessary to establish their nature, characteristics, and functioning;
only part of the order is returned by you, in which case any delivery costs will be refunded only where required by law.

Once the returned goods are received and inspected, any approved refund will be processed within 14 days.

Refund processing times may also depend on banks, card issuers, or third-party payment providers, and we are not responsible for delays caused by such external providers.

16. Promotions, Discount Codes, and Gift Offers

From time to time, we may offer promotional codes, discounts, gift offers, or special campaigns.

Unless otherwise stated:

promotions are valid only for the period stated;
only one discount code may be used per order;
promotions cannot be exchanged for cash;
promotions may exclude certain products, collections, sale items, or shipping fees;
we reserve the right to cancel, modify, or withdraw promotions where necessary in case of misuse, fraud, technical error, or circumstances beyond our control.

If an order is cancelled or returned and the promotion conditions are no longer met, the value of the discount or gift may be adjusted accordingly.

17. User Conduct and Prohibited Use

You agree not to use the Website:

for any unlawful, fraudulent, or deceptive purpose;
to interfere with or disrupt the Website, servers, or networks;
to attempt unauthorized access to systems, accounts, or data;
to upload malicious code, viruses, bots, scrapers, or harmful software;
to infringe our intellectual property rights or those of others;
to reproduce, copy, resell, or exploit Website content or products for commercial purposes without our written consent;
to place speculative, false, or abusive orders.

We may restrict or terminate access if we believe the Website is being misused.

18. Intellectual Property

All content on the Website, including but not limited to text, product descriptions, photographs, graphics, logos, icons, layouts, branding, and other materials, is owned by or licensed to the Company and is protected by intellectual property laws.

You may view and use the Website solely for personal, non-commercial shopping purposes. You may not, without our prior written consent:

copy, reproduce, republish, distribute, display, sell, license, or exploit Website content;
use our trademarks, trade dress, or branding;
extract or reuse substantial parts of the Website or product catalogue;
use automated tools to scrape product information or pricing.

19. Third-Party Services and Links

This Website may contain links to third-party websites, platforms, social media services, or payment providers. We do not control and are not responsible for the content, availability, terms, privacy practices, or performance of third-party services.

Your use of third-party services is governed by the relevant third party’s own terms and policies.

20. Privacy and Payment Data

Your use of the Website is also governed by our Privacy Policy and Cookies Policy.

We do not collect or store full payment card details ourselves. Payment details are handled by third-party payment processors. However, we may process order, contact, delivery, and account data as necessary to operate the Website, fulfill orders, provide customer support, and comply with legal obligations.

21. Disclaimer Regarding Website Availability

We make reasonable efforts to ensure that the Website and its content are available, accurate, and up to date. However, we do not guarantee that the Website will always be uninterrupted, secure, error-free, or free from bugs.

To the fullest extent permitted by law, the Website is provided on an “as available” basis. This does not affect any non-excludable legal duties we owe to consumers, including obligations relating to goods sold through the Website. Terms must remain fair and transparent under UK consumer law, and provisions that overreach may be unenforceable. ability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights;
supplying goods that do not comply with mandatory legal requirements, where exclusion is prohibited.

Subject to the above, and to the fullest extent permitted by law, we shall not be liable for:

indirect or consequential loss;
loss of profit, business, opportunity, or anticipated savings;
losses arising from your misuse of the Website or goods;
delays or failures caused by events beyond our reasonable control;
technical errors, interruptions, or third-party service outages.

Where liability cannot be excluded but may be limited, our liability shall be limited to the amount you paid for the relevant goods, except where a greater remedy is required by law.

22. Events Outside Our Control

We are not responsible for any failure or delay in performing our obligations where this results from events beyond our reasonable control, including but not limited to:

strikes or labor disputes;
courier or transport disruption;
natural disasters;
severe weather;
fire, flood, pandemic, epidemic, or public emergency;
war, civil unrest, or terrorist activity;
government action, sanctions, embargo, or border restrictions;
power outages, telecommunications failures, or cyber incidents.

If such an event occurs, we will use reasonable efforts to minimize disruption and resume performance as soon as reasonably possible.

23. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted to the minimum extent necessary to make it enforceable where possible, and otherwise severed. The remainder of the Terms and Conditions shall remain in full force and effect.

24. Waiver

If we delay or fail to enforce any right under these Terms and Conditions, that will not constitute a waiver of that right or any other right.

25. Entire Agreement

These Terms and Conditions, together with any policies expressly referred to in them, constitute the entire agreement between you and the Company in relation to your use of the Website and the purchase of goods from it, except where applicable law provides otherwise.

26. Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, business practices, Website functionality, or product offering.

The version published on the Website at the time you place your order will apply to that order. Please review these Terms and Conditions regularly before using the Website or making a purchase.

27. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

28. Jurisdiction

If you are a consumer, you will retain the benefit of any mandatory provisions of the law of the country in which you reside. Nothing in these Terms and Conditions deprives you of any rights you may have under mandatory consumer law.

Any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions, the Website, or any order shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer law allows you to bring proceedings in another part of the United Kingdom or in your country of residence.